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2008-03-11 JnetMobile service launched.
Jnet Enterprises announces the official launch of JnetMobile services to the public. Customers interested in filtering for their mobile devices can now sign up for the service.

2008-10-07 BlackBerry Filtering solution in development.
With the decision to implement BlackBerry filtering as the first mobile offering, work is now under way to develop the various interoperability specs that will allow integration of the Jnet filter system into the BlackBerry environment.

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  Tech Support
 
I cannot find the option 'Enterprise Activation'
I am getting the error message 'IT Policy has been rejected'
I am getting the error message 'Activation request failed. A service connection is unavailable.'
I am getting the error message 'An error has occured. (The email address or password may be incorrect.) Please contact the system Administrator'
Screen just shows 'Activating signup@jnetmobile.com' or 'Contacting Server', it doesn’t start processing.
I wiped/ Upgraded my phone and I lost my browser and/ or internet service.
When I try using the browser I get the message 'Unable to connect to the Selected Mobile Data Service, please try again later.'
Since I signed up to Jnet Mobile, I can’t sync my calendar with the Desktop Manager.
Upgrading the blackberry to a newer software version does not work.
I completed the signup form but then lost the activation email and password.
 
1. I cannot find the option 'Enterprise Activation':

This option might not appear on the phone if Enterprise Service is not enabled on the plan. You need to call your provider to verify that the service is set up properly on their end.

 
2. I am getting the error message 'IT Policy has been rejected'

The blackberry that your are trying to activate is connected to a different Blackberry Enterprise Server. You are not able to be activated to two servers at the same time, so either account needs to be cancelled. (How do I cancel my account?) If the blackberry does not need to be connected to the previous Enterprise Server, you could wipe your phone and retry the activation.

 
3. I am getting the error message 'Activation request failed. A service connection is unavailable.'

1. If this message comes up as soon as you click “Activate”, you probably do not have data service on the phone. You could try to take out the battery and put it back in, that resets the phone so it’ll correct it if it’s just a mess-up in your phone. If that doesn’t help you need to call your current provider and clear the issue with them.

2. You are not supposed to be on the phone while activating. If you are, this error message might come up

 
4. I am getting the error message 'An error has occured. (The email address or password may be incorrect) Please contact the system Administrator'

1. Make sure the Blackberry Pin you entered on the signup page is correct. If the passcode contains numbers, make sure to press the 'Alt' key before typing each number.

2. You are not supposed to be on the phone while activating. If you are, this error message might come up.

3. This might indicate that there is an issue with the data service on the phone. You could test it by trying to use the browser; if it does not work, you need to clear the issue with your provider first.

 
5. Screen just shows 'Activating signup@jnetmobile.com' or 'Contacting Server', it doesn’t start processing.

1. The email you entered might be wrong. Cancel the activation and make sure you actually typed in 'signup@jnetmobile.com' as the email address.

2. If you are on the phone, it might not actually activate. Get off the phone, cancel the activation, and try again.

3. Make sure you have “Enterprise Service” on the plan with your provider. Call your provider and confirm that the account that you have allows you to activate your phone to an Enterprise Server. It would be preferable to speak to the technical department, since they are more familiar with these types of services.

4. Confirm that the Blackberry pin you provided does not contain any errors. You could do so by logging into your account, click on the services link at the left side of the page, and select the Blackberry that you just activated.

 
6. I wiped/ Upgraded my phone and I lost my browser and/ or internet service.

This happens because you lost the Jnet browser without having the old one restored. Give us a call at 718-625-5638 #840 and we’ll reconnect your blackberry.

 
7. When I try using the browser I get the message 'Unable to connect to the Selected Mobile Data Service, please try again later.'

This happens when the Enterprise Service is disabled on the plan with your provider. After clearing the issue with them the phone needs to be reconnected to the filter in order to restore the service. Please call us at 718-625-5638 #840.

 
8. Since I signed up to Jnet Mobile, I can’t sync my calendar with Blackberry Desktop Software.

Go to your calendar, click on the blackberry button to get the menu, and go to ‘options’. Under 'BESSRVR...', you should have the option Wireless Synchronization. Change that to ‘no’, and syncing with your desktop software should work now.

 
9. Upgrading the blackberry to a newer software version does not work.

With some software versions, upgrading OTA will not work. The blackberry needs to be connected to the computer and upgraded via the Desktop Manager.

Note: The browser might not come up when the upgrade is complete since the upgrade might interrupt the connection to our service. In that case, please call us at 718-625-5638 #840 and we will reactivate the filter.

 
10. I completed the signup form but then lost the activation email and password.

When you sign up, the activation email is set to 'signup@jnetmobile.com' and the activation password to '5638'. This will only work with the pin that you signed up and expires after 48 hours. You could call us at 718-625-5638 #840 if you need any help resetting it.